• Develop and refine internal workflows for client services, ensuring that processes are clearly documented and efficient.
• Collaborate with client service teams to ensure timely execution and delivery of campaigns and projects.
• Monitor project timelines and resourcing to ensure deadlines are met and workloads are balanced across teams.
• Establish systems for tracking task intake, completion, and ongoing project status, addressing bottlenecks proactively.
• Implement tools and processes for efficient communication and reporting across all teams.

• Coordinate with leadership to forecast team and project needs, recommending staffing solutions (including freelancers and third-party vendors) as needed.
• Manage relationships with external vendors and contractors, ensuring contract terms are clear and deliverables are met.
• Provide senior leadership with detailed reporting and insights into resource allocation, budget utilization, and operational performance.

• Work closely with client-facing teams to ensure all operational aspects of client delivery are executed smoothly and on time.
• Serve as a liaison between client service, marketing, finance, and leadership to ensure all departments are aligned on project goals.
• Participate in strategic discussions with leadership to roadmap operational growth, assess future needs, and support decision-making regarding hires or resource investments.

• Manage relationships with third-party vendors, freelancers, and partners, ensuring efficient workflows and high-quality output.
• Oversee the contracting process, including negotiating terms and managing agreements to ensure smooth collaboration.

• Regularly audit and optimize existing processes, identifying opportunities to improve efficiency and scalability.
• Implement best practices and new tools that support operational excellence and process automation.

• Experienced: 7+ years in operations roles within marketing or creative agencies, with a strong understanding of performance marketing and client services.
• Organized: You thrive on creating efficient workflows and managing multiple projects simultaneously without missing details.
• Analytical: You are data-driven, able to analyze performance metrics to improve processes and make informed decisions.
• Problem-Solver: You anticipate challenges and are proactive in addressing potential issues before they affect project outcomes.
• Collaborative: You work well with cross-functional teams and can communicate effectively across all levels of the organization.
  
• Resourceful: You excel at identifying the right external partners, freelancers, and resources to meet project demands.
  
• Strategic Thinker: You are comfortable with forecasting, resourcing, and helping leadership roadmap future needs to support business growth.
  

• Be service-oriented, seeking good for our internal culture and in the world.
• Work independently yet thrive in a collaborative environment.
• Demonstrate intelligent thinking, strong organizational skills and an eye for detail and accuracy.
• Be self-motivated, detail-oriented and able to handle multiple projects with competing deadlines.
• Continue to research, learn and share new practices for our betterment.

• We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability, age, veteran status, national origin, or any other federal, state, or local protected class.
• Our approach to growth marketing blends brand building and conversion, ensuring that your brand's story resonates deeply with your audience. We craft well-rounded growth strategies designed for the real world and enhance them with high-quality, culture-contributing creative. Join us and help build better brands that stand out in a noisy, crowded marketplace.

We have two physical locations in Greenville, SC and Los Angeles, CA. Our ideal candidate will live close to one of our offices. But we also recognize that we can do our job from anywhere and currently have employees in six states. Remote workers are welcome to apply!